We want you to feel confident in any purchase you make from Yarn Culture.
If an item you received isn’t satisfactory, you may return it in its original, unused condition and packaging for a full refund. We accept returns within thirty days of the date your order is shipped.
We cannot accept returns of patterns, books, gift certificates, discontinued merchandise, sale merchandise, or yarn that has been wound, used or is missing the original labels.
If you would like to return one or more items from your order, please email us at at firstname.lastname@example.org with your name, order number, and the item(s) you wish to return. We will respond with instructions on return shipping.
You are responsible for insuring items that are returned, as we can only refund items we receive. As soon as your return is received and the refund is issued, we will email you to confirm that it has been processed.
Please note that we do not refund the original shipping cost or the return shipping unless the return has been caused by our error.